About Us

Outback Guidance Policies

Shipping | Returns | Mail-In Rebates | Security

Shipping & Delivery

Estimated delivery for the product is displayed in the product catalog prior to adding the product to the shopping cart and is based upon product availability. Most orders are processed within 2 business days and shipping times are based upon the shipping method selected by the purchaser at the time of order.

Shipping costs are calculated by the product, your ship to location and the method of shipping selected. The exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Goods cannot be shipped outside of the country in which the order was placed.

The following carriers are utilized by Outback Guidance:

United States:

Outback Guidance is committed to providing quality products and customer service. We strive to make sure all products listed for purchase at www.outbackguidance.com are currently in stock and pricing is current.

Outback Guidance may allow for pre-release purchase opportunities of products that are not available at that time in order to accommodate customers wishing to place orders. Product release dates will be noted at time of order placement.

AgJunction Return Policy

AgJunction does not promote a Product Return Policy as the customer is encouraged to work with their dealer in order to insure the proper equipment is being purchased and is setup and calibrated properly to satisfy the intended application.

Within 7 Days of Purchase

AgJunction will permit return of new, unused goods within 7 days of purchase for a full refund. Purchaser is responsible for the shipping costs associated with the return. The return must be initiated with the AOR Territory Manager and have written permission from the Director of Sales in order to be processed. The product for return must be in complete and satisfactory condition to be eligible for a credit. The credit is subject to adjustment based upon our evaluation of return condition. The return must be refunded in the same form of the original payment. The CSR will initiate the standard RMA process by issuing a return authorization form. Returns received without an RMA will not be processed and returned to sender.

Outside 7 Days of Purchase or Used

As policy, AgJunction does not typically allow for the return of goods outside of 7 days of purchase. In extreme cases authorized by the Director of Sales the following criteria will apply. The product returned must be in satisfactory condition based upon our evaluation of the product. A 35% restocking fee will be applied on all returns, this be deducted from the credited amount. The CSR will initiate the RMA process by issuing a return authorization request. Any returns received without an RMA will not be process and will be returned to the sender. A 33.3% annual depreciation value will be imposed on any used product.

What is a Return Material Authorization Number or RMA Number?

A Return Authorization number is an identification number issued to a customer who needs to return an item back to AGJunction for an exchange or credit. It is very important to have the Return Material Authorization number posted outside of a return package in order to properly process any exchange or credit.

How do I get a RMA Number?

All returns must have a RMA No. Please contact our Customer Service group for initiating of the RMA process.

Telephone: US 800-247-3808 | CAN 866-888-4472 | AUS 07-3004-6789
You will need to have:

  • The AgJunction RMA request form provided by your Customer Service Rep
  • Your Name or Company Name
  • Your Customer Number if you have open account
  • Your invoice number
  • Product part number and quantity
  • Reason for return, including the nature of any malfunction

NOTE: RMA numbers are valid for only 14 working days, or according to vendor policy, so it is necessary you return products promptly.

AgJunction OEM/Distributor Return Policy and RMA Process

The Return policy and process is addressed in each individual Supply Agreement entered into between AgJunction and the Purchaser. Please work with your individual Account Manager for a complete understanding of your Return Policy and RMA Process.

Mail-In Rebate Policy

To receive an Outback Guidance product mail-in rebate:

  • Purchase a qualifying Outback Guidance product during the designated program period.
  • Complete this form: US | Canada.
  • Mail in the completed form, along with a copy of the receipt and a cut out of the serial number label to the address included in the above form.

Security Policy

When purchasing from Outback Guidance, you can purchase in confidence. The Outback Guidance site is PCI compliant and adheres to the industries best practices in security, including the use of up to 256bit SSL encryption to protect all personal and sensitive data. All monetary transactions are passed to our providers through SSL encryption and no sensitive data is ever stored on our servers.

Click here for more information on Outback Guidance.